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Shipping Eligibility

Vivonext ships products exclusively for laboratory, research, and in-vitro use. By placing an order, you affirm that you are purchasing as a qualified researcher or institutional buyer, not for personal or human consumption.

Processing Times

Orders placed before 1 PM local time (Monday–Friday) are typically processed and shipped the same business day. Orders placed after 1 PM or on weekends will be processed the next business day.

Delivery Timeframes

• Domestic: 1–5 business days (depending on location)
• International: 7–21 business days (depending on customs clearance)

Lost or Seized Packages

Vivonext is not responsible for packages delayed, seized, or confiscated by customs authorities. Buyers accept all risk when ordering products to restricted or high-risk locations.

Data Collection

We collect information you provide directly to us when you create an account, place an order, or communicate with us. This may include your name, email address, shipping address, and payment information (processed securely via third-party providers).

Use of Information

We use your information to process transactions, send order confirmations, and provide customer support. We do not sell your personal data to third parties.

Return Policy

Due to the sensitive nature of research peptides and the need for strict temperature controls, all sales are final. We cannot accept returns of opened or unopened products to ensure quality and safety standards.

Damaged Items

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at support@vivonext.org with photographic evidence. We will assess the issue and provide a replacement if applicable.

1. INTRODUCTION

Welcome to Vivonext, operated by Vivonex Research Ltd, a company incorporated in England and Wales, together with Vivonext Supply Inc., a corporation registered in the United States (collectively, the “Company,” “Vivonext,” “we,” “our,” or “us”). For payment processing, transactions may be facilitated through either entity or their authorized merchant accounts. This does not alter your contractual relationship with Vivonex Research Ltd as the primary contracting party. These Terms and Conditions (“Terms”) govern your access to and use of our website [vivonex.org] (“Website”), and your purchase and use of any products from us. By accessing this Website and/or placing an order, you acknowledge that you are bound by these Terms in full. If you do not agree with any part of these Terms, do not use our Website or purchase our products.

By ordering from vivonex.org or communicating with Vivonext, you confirm that you: – Are of legal age and authority – Have read and understood these Terms – Accept all liabilities – Will comply fully with applicable laws and these Terms. If you do not agree, do not proceed with your order.