Shipping Policy

Thank you for choosing Vivonext, operated by Vivonex Research Ltd (UK) and affiliated
entities (collectively, “Vivonext,” “we,” “our,” or “us”).

SHIPPING ELIGIBILITY
Vivonext ships products exclusively for laboratory, research, and in-vitro use. By placing
an order, you affirm that you are purchasing as a qualified researcher or institutional
buyer, not for personal or human consumption.

SHIPPING DESTINATIONS
We offer domestic and international shipping to countries where our products are legally
permitted. It is the buyer’s responsibility to understand and comply with the laws and
import regulations of their jurisdiction before placing an order.

PROCESSING TIMES

Orders placed before 1 PM local time (Monday–Friday) are typically processed and
shipped the same business day.
Orders placed after 1 PM or on weekends and public holidays will be processed
the next business day.
Processing times may vary during high order volumes or inventory restocks.

SHIPPING METHODS

Vivonext utilizes reputable shipping couriers and services. Available options may
include:

Standard Shipping
Expedited Shipping
Express Shipping

Shipping method options will be displayed at checkout, and estimated delivery times
may vary depending on the destination.

DELIVERY TIMEFRAMES

Estimated delivery times:

Domestic: 1–5 business days (depending on location)
International: 7–21 business days (depending on customs clearance and local
processing)

Please note: Delivery estimates are provided for informational purposes only and are not
guaranteed. External factors such as customs clearance, logistics delays, or courier
disruptions may affect delivery times.

SHIPPING FEES

Shipping costs are calculated at checkout based on order weight, shipping method, and
destination. Any applicable shipping charges will be displayed before payment.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via your account
dashboard or order confirmation email. Vivonext is not responsible for delays after the
shipment has been handed over to the courier.

CUSTOMS, DUTIES, AND IMPORT FEES

International customers are responsible for understanding their local import laws,
including duties, taxes, or customs fees that may be imposed by their country. Vivonext
is not liable for any additional charges incurred through customs.

LOST OR SEIZED PACKAGES

Vivonext is not responsible for packages delayed, seized, or confiscated by customs
authorities. Refunds will not be issued for packages seized or rejected due to regulatory
or import issues in the destination country. Buyers accept all risk when ordering
products to restricted or high-risk locations.

DAMAGED ORDERS

If your package arrives damaged, you must notify us within 48 hours of delivery with
photo evidence of the damage. Upon verification, Vivonext may offer a replacement or
partial refund at our discretion.

FAILED DELIVERIES

If delivery is unsuccessful due to incorrect address details provided by the customer,
refusal to accept delivery, or failure to pay import duties, Vivonext will not be responsible
for reshipping or refunding the order.

FORCE MAJEURE

Vivonext is not responsible for shipping delays caused by factors beyond our control,
including but not limited to natural disasters, strikes, customs inspections, pandemics,
or courier disruptions.

CHANGES TO SHIPPING POLICY

Vivonext reserves the right to modify this Shipping Policy at any time. Updates will be
posted on this page with a revised “Effective Date.”
By placing an order through vivonext.org, you agree to abide by the terms outlined in
this Shipping Policy.

Shipping Policy

Shipping Eligibility

Vivonext ships products exclusively for laboratory, research, and in-vitro use. By placing an order, you affirm that you are purchasing as a qualified researcher or institutional buyer, not for personal or human consumption.

Processing Times

Orders placed before 1 PM local time (Monday–Friday) are typically processed and shipped the same business day. Orders placed after 1 PM or on weekends will be processed the next business day.

Delivery Timeframes

Domestic: 1–5 business days (depending on location)
International: 7–21 business days (depending on customs clearance)

Lost or Seized Packages

Vivonext is not responsible for packages delayed, seized, or confiscated by customs authorities. Buyers accept all risk when ordering products to restricted or high-risk locations.

Privacy Policy

Vivonext ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Vivonext.

Data Collection

We collect information you provide directly to us when you create an account, place an order, or communicate with us. This may include your name, email address, shipping address, and payment information (processed securely via third-party providers).

Use of Information

We use your information to process transactions, send order confirmations, and provide customer support. We do not sell your personal data to third parties.

Note: This is a standard privacy summary. The full legal document is available upon request or via our main office.

Returns & Refunds

Return Policy

Due to the sensitive nature of research peptides and the need for strict temperature controls, all sales are final. We cannot accept returns of opened or unopened products to ensure quality and safety standards.

Damaged Items

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at support@vivonext.org with photographic evidence. We will assess the issue and provide a replacement if applicable.

Terms and Conditions

1. INTRODUCTION

Welcome to Vivonext, operated by Vivonex Research Ltd, a company incorporated in England and Wales, together with Vivonext Supply Inc., a corporation registered in the United States (collectively, the “Company,” “Vivonext,” “we,” “our,” or “us”). For payment processing, transactions may be facilitated through either entity or their authorized merchant accounts. This does not alter your contractual relationship with Vivonex Research Ltd as the primary contracting party. These Terms and Conditions (“Terms”) govern your access to and use of our website [vivonex.org] (“Website”), and your purchase and use of any products from us. By accessing this Website and/or placing an order, you acknowledge that you are bound by these Terms in full. If you do not agree with any part of these Terms, do not use our Website or purchase our products.

By ordering from vivonex.org or communicating with Vivonext, you confirm that you: – Are of legal age and authority – Have read and understood these Terms – Accept all liabilities – Will comply fully with applicable laws and these Terms. If you do not agree, do not proceed with your order.